Forever Pet Supply - Customer Service
To calculate shipping cost, simply add an item to your cart (or click on MY CART located below the search bar at the top right of the screen) Scroll down to enter in your delivery zip code and press GET A QUOTE. To add more items, simply click CONTINUE SHOPPING and repeat the above steps. Shipping costs are automatically calculated based on product and quantity ordered and determined by USPS / UPS published rates.
Orders are normally shipped from our warehouse within 24-48 business hours of order placement. Please allow 5 - 7 business days for delivery.
PRIVACY & SECURITY:
RETURNS & REPLACEMENTS:
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a 20% restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1 - Read and agree to the Returns Policy and Procedure above.
2 – Email: CustomerService@ForeverPetSupply.com. - We will need your order number and the Item ID number of the product you wish to return.
Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and restocking charge of 20%.